At Tenancy.cleaning, we are committed to providing exceptional cleaning services that meet and exceed your expectations. We take pride in our work and strive for complete customer satisfaction. If, for any reason, you are not entirely happy with the cleaning service we have provided, we offer a straightforward guarantee to ensure your peace of mind.
Our guarantee is simple: if you are not satisfied with the results of our initial cleaning, we will re-visit your property free of charge to perform further cleaning. We believe in going the extra mile to ensure that every corner of your space is thoroughly cleaned to your satisfaction.
To make use of our guarantee, please follow these guidelines:
- Contact Us: If you are not completely satisfied with the cleaning service we have provided, please get in touch with us within 72 hours of the initial clean. You can reach out to our customer service team through our designated channels, including phone, email, or our website.
- Request a Re-clean: During your communication with our customer service team, kindly inform them that you would like to request a re-clean. They will guide you through the process and schedule a convenient time for our team to revisit your property.
- Provide Feedback: We appreciate your feedback as it helps us improve our services. Please let us know the specific areas or aspects that did not meet your expectations during the initial clean. This information will assist us in addressing your concerns effectively during the re-clean.
- Re-clean Process: Once your re-clean request is confirmed, our dedicated cleaning team will return to your property on the agreed-upon date and time. They will focus on the areas that require additional attention, ensuring that your specific concerns are addressed.
- Customer Satisfaction: Our goal is to ensure your satisfaction with our cleaning services. After the re-clean, we encourage you to inspect your property to verify that the issues you raised have been adequately resolved. If you have any further concerns or feedback, please do not hesitate to let us know.
We stand by our guarantee and are committed to providing the highest quality cleaning service. Our team of experienced professionals will work diligently to rectify any issues and ensure that your property meets your expectations.
Please note that our guarantee is applicable only within 72 hours of the initial clean. Re-clean requests made after this timeframe may be subject to availability and scheduling considerations.
Thank you for choosing Tenancy.cleaning. We look forward to serving you and delivering exceptional cleaning results.