Privacy Policy

1Who We Are & Data Controller

Tenancy Cleaning Nationwide Ltd (“we”, “us”, “Tenancy.Cleaning”) is committed to protecting and respecting your privacy. This Policy explains what personal data we collect, how we use it, and your rights.

For the purposes of the Data Protection Act 2018 and UK GDPR, the data controller is:

By using our website and services, you agree to this Privacy Policy and our Terms and Conditions.

2Our Privacy Principles

• Lawfulness, fairness & transparency: We process data in a legal, fair, and transparent way.
• Purpose & storage limitation: We only use data for explicit, legitimate purposes and keep it no longer than necessary.
• Data minimisation: We collect only what we need to deliver our services.
• Accuracy: We take reasonable steps to keep data accurate and up to date.
• Confidentiality & security: We protect data using appropriate technical and organisational measures.

3Information We Collect

We may collect and process the following personal data:

• Identity & contact details (name, address, email, phone)
• Booking details (service type, date/time, property information relevant to the service)
• Payment information (processed securely by our payment providers)
• Communications (queries, feedback, complaints), including messages you exchange with us by phone, SMS, email or WhatsApp
• Job photos: time-stamped before and after photos of the areas cleaned, taken by our team for quality assurance and to resolve queries (see Terms 3.6) New
• Technical data (IP address, device/browser type, pages visited)

4How We Use Your Information

• Administer any account you have with us
• Manage your booking or enquiry and arrange performance of services by our team or subcontractors
• Fulfil our contractual obligations and provide requested services
• Send booking confirmations, updates, and service-related notifications
• Contact you by phone call, SMS or WhatsApp about your enquiry or booking, if you have given us a phone number (see Terms 1.9) New
• Provide customer support and handle comments/complaints
• Enable website features (online account, live chat, online booking)
• Notify you of changes to our Terms, Policies, or Services
• Improve our website, systems, and service delivery
• Provide offers and information about related goods/services by post, phone, SMS, or email (where lawful)

5Sharing Your Information

We may share your contact and booking details with our employees and vetted subcontractors solely to deliver the services you have scheduled. We may also share data with trusted service providers (e.g., payment processors, IT/hosting, communications tools) under contracts that require appropriate data protection.

The main providers we use are: New

Some of these providers may process data outside the UK. Where they do, we rely on the safeguards required by UK data protection law.

We do not sell your personal data.

6Lawful Basis for Processing

• Contract: To perform a contract with you or take steps at your request before entering a contract.
• Legitimate interests: To operate, improve, and secure our services, and to communicate service-related updates.
• Consent: For certain marketing communications (you can withdraw consent at any time).
• Legal obligation: To comply with applicable laws and regulations.

7Data Retention

We retain personal data only as long as necessary to provide services, operate our business, or meet legal/regulatory requirements. Generally, data is kept while your account is active or as otherwise required by law.

8Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. While we work hard to protect your data, no method of transmission or storage is completely secure.

9Your Rights (UK GDPR)

• Access: Request a copy of your personal data we hold.
• Rectification: Ask us to correct incomplete or inaccurate data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Ask us to limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing, including direct marketing.

To exercise your rights, email info@tenancy.cleaning. We aim to respond within 30 days.

10Marketing and Message Preferences

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us at info@tenancy.cleaning. We will inform you before collecting data for marketing and will rely on your consent where required.

If you would prefer not to receive WhatsApp messages about your booking, tell us at any time and we will use phone, SMS or email instead. New

11Cookies and Similar Technologies New

Our website uses cookies and similar technologies:

• Essential: needed for the website and our booking and quote forms to work.
• Analytics: Google Analytics, to understand which pages are used and improve the website.
• Advertising measurement: Google Ads, to see which adverts lead to enquiries and bookings.
• Reviews: the Trustpilot widget that shows our customer reviews.
• Video: our video is hosted on YouTube in privacy-enhanced mode, and the player only loads if you press play.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website, such as online booking, from working.

12Contact Us & Complaints

If you have questions about this Policy or how we handle your personal data, please contact:

If you are dissatisfied with our response, you may contact the UK supervisory authority, the Information Commissioner’s Office (ICO), for guidance or to lodge a complaint.

This Privacy Policy applies to all websites and services we own and operate. Continued use of our services indicates acceptance of this Policy.