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Frequently asked questions and answers

Find answers to the most common questions about our services. From pricing to guarantees, our FAQs help you understand what to expect from Tenancy.Cleaning’s professional, nationwide cleaning solutions

🧹 What cleaning services do you provide? +
We offer a wide range of professional cleaning services including:
  • Deep Cleaning
  • End of Tenancy Cleaning
  • Spring Cleaning
  • Pre Tenancy Cleaning
  • After Builders Cleaning
  • Oven & Appliances Cleaning
  • Pressure Washing Services
🌍 Where do you cover? +
We cover most parts of the UK. To see a full list of areas, visit our Coverage Page.
❓ What is End of Tenancy Cleaning? +
When you move out from a rented property, you’re required to have the property professionally cleaned. This will help ensure you get your deposit back from the deposit protection scheme.
🧽 Do I need to do the cleaning? +
Yes, a full professional clean is required whether you’re a tenant or landlord. It ensures the property meets expected standards and avoids disputes.
🧼 Do I need to provide cleaning equipment or materials? +
No you don’t. We come fully equipped with all the necessary cleaning materials and products.
✅ Do you guarantee we will get our deposit protection back? +
We guarantee our cleaning service. If your landlord or agent isn’t satisfied, we’ll return free of charge. However, we can’t guarantee deposit return for unrelated issues like damages.
🪟 Are windows cleaned from the outside? +
Our standard service includes internal window cleaning only. Exterior window cleaning is available as an additional service if requested.
🔥 Do you also clean ovens? +
Yes, we provide deep oven cleaning for accessible parts without dismantling the appliance.
💳 Do you need a deposit? +
No deposit is required to book. However, you may choose to pay in advance or pay a deposit if preferred.
⚠️ Is there a cancellation fee? +
There’s no fee with at least 24 hours’ notice. If cancelled within 24 hours, a 30% cancellation fee applies.
⏱️ How long does end of tenancy cleaning take? +
It depends on the property’s size and condition. Our average job time is 4.8 hours, but large properties may take all day. No job exceeds one day.
🧾 Is VAT included in the price? +
No VAT is currently added to our prices.
📅 What is your company availability like? +
We are flexible with bookings. Short notice and same-day cleaning is possible, but we prefer at least a few days’ notice.
🗣️ Do your cleaners speak English well? +
All our cleaners can speak English. Some are not native speakers, so very minor misunderstandings may occur occasionally.
🚫 Are there any hidden costs? +
Our base prices assume average size and condition. Extra charges may apply for extreme dirtiness or unusually large properties.
🧺 Is carpet cleaning included? +
Carpet cleaning is optional. You can choose hoovering only or professional deep carpet cleaning using specialist equipment.
🔁 What is the guarantee if I am unhappy? +
If you’re not satisfied or the checkout report shows issues, we’ll return free of charge within 72 hours to reclean.
📲 How do I book the service? +
You can book by:
A) Filling out the quote form online
B) Booking online and paying with card
C) Calling us directly
D) Using our live chat to speak with a representative
💰 What are the methods of payment? +
We accept cash, bank transfer, or card. Cash can be paid on the day to the cleaners or you can pay online/over the phone.
📩 Do I get a receipt on completion of the cleaning? +
Yes. Once payment is made and the job completed, you’ll receive an automated email with your receipt.
💥 What happens if something is damaged? +
We are fully insured. If damage is caused by our cleaners, we will cover the cost to repair or replace it.
🏠 Do I have to be present during the cleaning? +
No. We just need access and someone to inspect the job before we leave. You’re welcome to stay if you’d prefer.